Question 1

How do I get started with a new production?

Accepted Answer

Start by creating your show, adding your team contacts, building the schedule, and drafting your first report. BackstageOS is organized around the show first, so everything you add stays connected from day one.

Question 2

What does the Free plan include?

Accepted Answer

Free includes 1 active show, 1 show owner, and the core production workflow: reports, daily calls, schedule building, contacts, script, character scene breakdowns, props and costumes, notes, tasks, and running order.

Question 3

Can I have more than one active show at once?

Accepted Answer

Free is built for one active show. If you need to run multiple productions at once, Team is the better fit because it scales production volume and collaboration.

Question 4

Who is the show owner usually meant to be?

Accepted Answer

Usually the show owner is the PSM. That role keeps control over settings, billing, and team structure while the rest of the stage management team works inside the shared production workspace.

Question 5

What is the difference between a show owner, editor, and viewer?

Accepted Answer

The show owner has full control over the show, including settings and billing. Editors help run the production day to day. Viewers are read-only and can follow along without changing production data.

Question 6

Who is Solo built for?

Accepted Answer

Solo is built for one production table: typically a PSM as the show owner with the SM, ASMs, and PA collaborating in the same workflow.

Question 7

What access should a PA have?

Accepted Answer

Give them editor access if they need to update tasks, notes, reports, schedules, or contacts. If they only need to view information, viewer access is usually enough.

Question 8

When should I move from Solo to Team?

Accepted Answer

Move to Team when you need more than one production team, more editor capacity, more viewer access, or stronger organization-level coordination across multiple active shows.

Question 9

Do you offer a trial on paid plans?

Accepted Answer

If a trial is available, we show it directly on the pricing page before checkout. That way you can see the exact trial terms tied to the live plan you are selecting.

Question 10

Can I send reports, daily calls, and schedules from BackstageOS?

Accepted Answer

Yes. That sending and publishing layer is part of the paid workflow, which is why Solo is the point where most active production teams upgrade.

Question 11

Can I create custom report and schedule templates?

Accepted Answer

Yes. Custom templates are part of the scaled-up workflow so your production team can stop rebuilding the same structure for every report or rehearsal week.

Question 12

How do personal schedule links work?

Accepted Answer

Each company member can have a personal schedule link showing only the events that apply to them. It gives people a cleaner view than sending every full production calendar to everyone.

Question 13

Can I publish script versions and keep production history together?

Accepted Answer

Yes. BackstageOS is designed to keep script updates, character scene breakdowns, documents, reports, schedules, and notes tied to the same show context instead of scattering them across separate tools.

Question 14

Can I make a character scene breakdown if my show does not have a script?

Accepted Answer

Yes. You can build a Character Scene Breakdown or Entrance Exit Plot from the running order for concerts, events, devised work, or productions where a script is not available.

Question 15

Can schedules run past midnight?

Accepted Answer

Yes. The scheduling workflow is built to handle rehearsal and performance reality, including days that extend beyond midnight.

Question 16

Who can access my production data?

Accepted Answer

Only the people you explicitly add to the show. Show owners control who joins, whether they are editors or viewers, and what level of production access they should have.

Question 17

Is my production data secure?

Accepted Answer

BackstageOS is built with modern web security practices, encrypted transport, and access controls designed around production collaboration. You can read the public security page for the current policy details.

Question 18

Can I export my data?

Accepted Answer

Reports, schedules, and production materials are designed to be shareable and export-friendly. If you need a broader export for rollout or migration, reach out and we can help with the right path.

Question 19

How do I get help choosing the right plan?

Accepted Answer

If you are deciding between Solo, Team, or a company rollout, email support and we can help map your staffing shape and show count to the right setup.

Answers before you bring a show into BackstageOS.